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Privacy Policy

Last updated: July 2026

1. Introduction

Fortius Driven ("we", "us", "our") is committed to protecting the privacy and confidentiality of all clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect personal information that you provide to us directly, including:

  • Name, email address, and telephone number
  • Journey details including pickup and drop-off locations, dates, and times
  • Vehicle and service preferences
  • Payment information (processed securely by our payment provider)
  • Communications you send to us via email, telephone, or our website forms

3. How We Use Your Information

We use your personal information to:

  • Process and manage your journey bookings
  • Communicate with you regarding your bookings and enquiries
  • Provide customer support and respond to your requests
  • Manage your membership account where applicable
  • Comply with our legal obligations
  • Improve our services based on feedback

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Confidentiality

Fortius Driven treats all client information with the highest level of confidentiality. All chauffeurs and staff are bound by non-disclosure agreements. Journey details, destinations, and personal information are never shared with any third party except where strictly necessary to deliver your service (for example, a meet-and-greet service at an airport).

We will never use photography, video, or any other content featuring a client, their vehicle, or their location for our own branding, marketing, or social media without the client's express prior consent.

5. Data Retention

We retain your personal information for as long as is necessary to deliver our services and comply with our legal obligations. Booking records are retained for a minimum of six years in accordance with UK tax and accounting requirements. You may request deletion of your personal data at any time by contacting us at info@fortiusdriven.co.uk.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict our processing of your information
  • Request a portable copy of your information
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@fortiusdriven.co.uk.

7. Cookies

Our website uses only essential cookies necessary for the website to function. We do not use tracking or advertising cookies. You may disable cookies in your browser settings without affecting your ability to use our website.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All data is transmitted over encrypted connections (HTTPS).

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Fortius Driven
Email: info@fortiusdriven.co.uk
Telephone: +44 7346 767166

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.